We are committed to protecting your privacy and will only use the information that we collect about you lawfully. This policy is intended to give you an understanding of how and why we use the information you provide to us both online and otherwise.
Please read this policy carefully to understand how we will collect, use and store your data. By using our website or providing us with your personal information you agree to your personal information being used and stored in the manner set out in this policy. We may update this policy from time to time without notice to you, so please check it regularly.
The website www.nlss.org.uk is owned and operated by New Life Suwarta Sangat (“us” or “we”), a charity registered in England and Wales with charity number 1132336. Our normal address for operational purposes is Glebe Hall, Loretto Gardens, HA3 9LZ, Kenton, Harrow, UK. Our public address for administrative purposes is Miss Manjula Shah, 17 Northwick Park Road, Harrow, HA1 2NY.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect personal data about you when you register to receive communications from us, request information, attend an event or make donations.
The personal data we may collect includes:
Your billing / postal address
Your telephone number(s)
Your email address
Age / Date of birth
Financial information such as your bank or card details
Information you enter onto our website
Records of your correspondence with us
You do not have to provide us with this information, but if you chose not to then we may be unable to give you the information or service you request. For example, we are collecting this information to enable New Life Suwarta Sangat to run the Summer Club safely and ensure we can contact you in case of an emergency. Data Protection legislation allows us to process this information as we regard it as being in New Life Suwarta Sangat’s legitimate interest. If you are unable to supply the information requested then we will be unable to accept your child at our Summer Club.
We receive and store your email address when you fill in one of our online forms and also if you subscribe to our emails or other e-publications we may offer. All data will be stored on a password protected computer. All information collected on paper will be store in a locked cupboard.
HOW WILL WE USE THE INFORMATION ABOUT YOU?
We will process your data for the following reasons:
To contact you by post, phone and e-mail for marketing purposes, to provide you with information about us, our events, conferences, services, and any other information we think may be of interest;
Fulfil your requests and continually improve your interaction with our website.
To administer your donation including processing Gift Aid;
For our own internal administrative purposes and keep a record of your relationship with us;
To manage your communication preferences;
To comply with applicable laws and regulations, and requests from statutory agencies.
Prevent or detect fraud or the misuse of our website.
Enable technical maintenance work to be carried out by specialists on our server systems.
Whilst generally we will seek consent to process your data at the point we collect it, in some cases we may process data without consent where it is within our legitimate interests to do so provided we respect your legal rights.
WILL WE SHARE THIS INFORMATION WITH OTHERS?
We will never sell or share your data with third parties for their own marketing purposes. We do not share your information with other individuals or organisations.
We may allow our staff, consultants and/or external providers acting on our behalf to access and use your information for the purposes for which you have provided it to us (e.g. to deliver mailings, event registrations, process payments). We only provide them with the information they need to deliver the relevant service, and we make sure your information is treated with the same level of care as if we were handling it directly.
DO WE RECEIVE INFORMATION ABOUT YOU FROM OTHER SOURCES?
Yes, we do receive information from other sources, for example: if we receive updated delivery and address information from our mail and delivery services we will then correct your records. We may also check data against public records e.g. deceased records in order to keep our database accurate and up to do date. We also receive information from public sources as part of our research and profiling activity as explained above.
HOW LONG DO WE KEEP YOUR DATA FOR?
We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies.
If you request to receive no further contact from us, we will keep some basic information about you on our suppression list in order to avoid sending you unwanted materials in the future.
DOES OUR POLICY APPLY TO OTHER WEBSITES THAT ARE LINKED TO OUR WEBSITE?
HOW DO WE PROTECT THE SECURITY OF THE INFORMATION YOU INPUT?
All your information on our website, www.nlss.org.uk, will be transmitted in a secure fashion. Our whole website is protected by a valid security certificate, run by Let’s Encrypt, common name Let’s Encrypt Authority X3.
HOW DO WE PROTECT THE CONFIDENTIALITY OF YOUR INFORMATION?
The confidentiality of your information is safeguarded by:
Protecting data from improper use such as unlawful access, changes or destruction and accidental loss
Ensuring that all our staff respect the confidentiality of our site visitors’ personal data
Occasionally requesting proof of identity before we disclose personal information to you
WHAT IF YOU HAVE QUESTIONS OR NEED TO MAKE CORRECTIONS TO YOUR INFORMATION?
Under Data Protection legislation, you have the right to request access to information about you that we hold. To make a request for your personal information contact firstname.lastname@example.org or 07500386342. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You can also opt-out of receiving all or some of our marketing communications (as defined by the Information Commissioner’s Office and which includes our newsletters, magazine, campaign updates, appeals and event invitations) from us or request that we stop processing data about you for certain purposes (e.g. profiling) at any time by contacting us using the details below.
If you are unhappy with the way in which we have handled your personal data then you can make a complaint to the Information Commissioner’s Office.
HOW TO CONTACT US